60-Day Money-Back Guarantee
We stand behind every bottle. If you are not completely satisfied with your purchase, return it within 60 days of delivery for a full refund — no lengthy questions, no runaround.
Eligibility
What Qualifies
- Items purchased directly from our store
- Products returned within 60 days of delivery
- Items in their original packaging, used or unused, as directed
What Does Not Qualify
- Items bought from unauthorized third-party resellers
- Products returned after the 60-day window
- Empty or substantially destroyed packaging without prior approval
When in doubt, reach our team through the Contact page and we will help.
How to Start a Return
Step One — Reach Us
Contact our customer service through the Contact page with your order number and a short reason for the return.
Step Two — Get Your Label
We will issue a free return shipping label by email. Print it, attach it, and drop the parcel at the carrier.
Step Three — Send It Back
Ship the item using the provided label. You will not pay anything to return an eligible order.
Return Shipping
We provide free return shipping labels for all eligible returns. There is no cost to you when sending a qualifying product back to us.
Refund Processing
Timing
Once we receive and inspect your return, we process the refund within 5 to 10 business days.
Where It Goes
Refunds are issued to your original payment method. Depending on your bank or card issuer, the amount may take a few additional days to appear.
Exchanges
Prefer a different product instead of a refund? Contact us through the Contact page. We will help you exchange for the item that better fits your hair's needs, subject to availability.
Non-Returnable Items
A small number of items — such as personalized or final-sale pieces — may be marked non-returnable at the product page. These are excluded from the 60-day guarantee and noted clearly before purchase.
Damaged or Incorrect Items
If you receive the wrong product or one that is defective on arrival, contact us right away through the Contact page. We will make it right with a replacement or refund and cover all related shipping.
Questions
Any questions about returns or refunds? Visit our Contact page. Our customer service team is ready to help you through every step.
